RETURNS & EXCHANGES
We want you to love everything you purchase from Rivas Supply, and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied contact firstname.lastname@example.org to set up a return or exchange. The item must be unused with tags on, and returned within 30 days. We will issue you a refund or an exchange if desired. Please note: All discounted items are final sale and not eligible for a return or exchange.
PRE-ORDER, KICKSTARTER, INDIEGOGO-INDEMAND
As a pre-order customer or a crowdfunding backer, you have purchased a custom made item at a discounted price and we cannot issue a return or refund. If you would like to make an exchange we will try to accommodate, but we cannot guarantee that we have stock on hand. For exchange inquiries please contact email@example.com
Rivas Supply proudly guarantees the quality and performance of all our. Items with defects in materials or workmanship will be replaced or repaired at the discretion of Rivas Supply through our guarantee. Product damaged through wear and tear, misuse, neglect, or mistake may be repaired at a nominal charge.
Please note: Return items include proof of purchase (via email or original invoice).